Returns and Refunds

  1. The Client has 14 days after fisically acquiring the items, or the last item, in caso of severall items ordered in the same order but shipped on different schedules, to ask for a return of his order, with no need to identify the motive of the return, in accordance with the article 10th and following of the Law Decree nº 24/2014, of 14/02.
  2. The Client can ask for a return if the item is in the same conditions when it was sold, with no signs of use, with the original package and accompanied with all the acessories it came with.
  3. To ask for a return SempreIn has available an "Order Return Form", that has to be sent to SempreIn within 14 days like it was mentioned on point 1. (Download Order Return Form)
  4. It's up to the Client to support any shipping costs related with a return of an item.
  5. The refund of the purchase value will be done after the validation and compliance with the conditions mentioned before. SempreIn will have 14 days do complete the refund.
  6. Any refund will be made through the same payment method that the Client has used to place the order in the first instance or by bank transfer, in case the payment method doesn't allow it.
  7. The SempreIn does not accept any return of custom or personalized products made by the Client, like predicted on the 17.º nº 1 item c) of the Law Decree nº 24/2014, of 14/02.
  8. In case the Client wants to exchange a product, it can be done, in compliance with the returns terms mentioned before, however, the Client should contact SempreIn and ask for a credid slip and do without the refund value of the product(s).